Return Policy
We are dedicated to making sure you get what you want, and we will do as much as we can
to make sure you are happy (within reason, don't get any ideas :-P).
Return products to:
J!NX Returns
12556 Kirkham Ct.
Suite 6
Poway, CA 92064
UNITED STATES
Clothing refunds must be done within 120 days (based on our ship date) of your purchase.
If we messed up and sent you the wrong items, or if the products are damaged in any way:
Please call us toll-free at 888.546.9266. Please have your invoice (packing slip) ready when you call.
If you change your mind or you ordered the wrong size:
Simply return the products in "as new" condition, unwashed and unworn, for a full refund or exchange.
Please note that in this case, we cannot refund shipping. If you received a gift and need to exchange
it for another size, please use our gift exchange form.
Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
Items to be returned must be unused and unmodified in any way. If the item you received is defective, please call us toll-free at 888.546.9266 to arrange a replacement or reimbursement.
We do not accept returns of:
- Any product(s) returned more than 60 days from the date on the packing slip.
- Any product(s) that has been opened (taken out of its plastic wrap).
- Any product(s) not in its original condition.
- Any product(s) that is damaged, played, or is missing parts.
- Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.
Please do not mail us product(s) that do not meet the return criteria listed above, as we do
not issue refunds for non-qualifying items and cannot return the items to you.
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