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Frequently Asked Questions
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  1. Shipping
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  3. Billing/Payment
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  5. Order Status
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Viewing Questions Regarding: Order Status
  1. What does Pending mean?
  2. What does ON ORDER mean?
  3. What does ERROR PROCESSING PAYMENT mean?
  4. Can I make changes to my order?
  5. What does ERROR PROCESSING ADDRESS mean?
  6. What does AWAITING VERIFICATION mean?
  1. What does Pending mean?
    Your order has just been placed, or we have just received your payment. If all items are in stock, it will ship within one business day.

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  2. What does ON ORDER mean?
    One or more of the items that you ordered is out of stock. This order will ship when the out-of-stock items come back in. If you would prefer not to wait, please contact us and let us know if you would prefer a different item, or would like to have the out of stock item removed from your order.

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  3. What does ERROR PROCESSING PAYMENT mean?
    We had some trouble with your payment. You will need to contact us at 888.546.9266 or at support@jinx.com to resolve the issue. Please have your order number ready when you contact us.

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  4. Can I make changes to my order?
    If your order is still in the "pending" status, you can view it in your order history and cancel it. You can not add more products to your order. If you wish to change your products, you can cancel the pending order and just place a new one. If your order is in the "ships within one day" status, you will have to call us at 888.546.9266 to see if we can still modify your order.

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  5. What does ERROR PROCESSING ADDRESS mean?
    For one reason or another, the shipping address you gave us is not passing our verification system. You will need to contact us at 888.546.9266 or at support@jinx.com to resolve the issue. Please have your order number ready when you contact us.

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  6. What does AWAITING VERIFICATION mean?
    Due to the size of your order or non-matching billing and shipping addresses, we require voice confirmation before processing this order. We will make an attempt to call you at the billing phone number you provided, but as phone messages are sometimes "lost" by roommates, children, etc, you can always call us if you have not received the message at 888.546.9266.

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