Frequently Asked Questions
- What is your Holiday Shipping Schedule?
- How much will shipping cost?
- Do you ship outside the U.S.?
- How long does domestic shipping take?
- How long does international shipping take?
- How can I find out my tracking information?
- If I place an order for an out of stock item, will I get the rest of my order shipped to me first?
- Where is my order?
- Why don't you ship to my country?
What is your Holiday Shipping Schedule?
Holiday Shipping Schedule
To receive your product(s) by December 24th, we suggest that you follow the shipping method chart below:
Recommended Shipping Method Order before 8 AM (EST), 7 AM (CST), 6 AM (MNT), 5 AM (PST) on Economy Service (Domestic USA) Dec 11 * Standard Service (International) Dec 6 * Express Mail International Dec 12 * Expedited Service Dec 14 * Expedited Plus Service Dec 18 * Gift Certificates Dec 24 before 8 AM (EST), 7 AM (CST), 6 AM (MNT), 5 AM (PST)* * Note: For Money Orders and PayPal payments, please make sure your payment is received by the date noted above. Due to customs delays, delivery times of any international orders can NOT be guaranteed.
Other Important Information
- J!NX will not be in operation December 25 and January 1.
- We do not ship on weekends.
Customer Service Hours (PST)
Monday - Friday 8:30 a.m. to 5:00 p.m.
J!NX will not be in operation on December 25, and January 1.
How much will shipping cost?
This varies depending on where you are, how much you order, and how fast you want it delivered. To calculate your shipping cost, simply place the items you wish to buy in your shopping cart and click the "Checkout" button. Enter your shipping address as prompted, then click "Continue." The following page will display the different shipping options, pricing and estimated arrival dates. At that time, you can choose to complete the order or back out of the checkout process and adjust your order.
Do you ship outside the U.S.?
Yes. We currently ship all orders from the United States to almost every country in the world.
How long does domestic shipping take?
This depends on several factors. For orders shipping to addresses within the USA, if all items in your order are in stock at the time you place your order, it will ship within two business days. From there, shipping time will depend on the method of shipping you selected. Please note that for some areas of Alaska, deliveries with One-Day or Two-Day shipping may require an additional day for delivery. UPS One-Day or Two-Day shipping is business days only (ex. an order placed on Friday with One-Day shipping will ship on Monday and arrive on Tuesday.)
How long does international shipping take?
Delivery times vary depending on the shipping method you select at the point of checkout, but are generally as follows:
- Standard: 8-12 business days
- Express: 5-7 business days
How can I find out my tracking information?
If you have a J!NX account you can just click on the "LOGIN" button at the top of this page. Log in to your account, and you should see a link to track your order in the 'Shipped Orders' section of your 'My Account' page. If you checked out as a guest you should have received a shipping confirmation email with a link to track your package.
If I place an order for an out of stock item, will I get the rest of my order shipped to me first?
If any portion of your order is out of stock, we will wait for the out of stock items to arrive before shipping any portion of your order.
Where is my order?
You can check the status of your order by logging into your account (click on the "LOGIN" link at the top of this page) and view the status of your order in your order history. If your order has shipped, you should be able to click on the tracking link to determine where it might be. If you checked out as a guest you should have received a shipping confirmation email with a link to track your package. If you do not have that email please call customer service with your order ID number and we will be happy to resend the link.
Why don't you ship to my country?
If you do not see your country in the drop-down list on our address form, please contact us via our help request form and we can get it added.